The Offline Assistant Million Dollar Lawsuit Against Me

Since Kevin O’Connors company The Offline Assistant keeps trying to get my videos blocked in Ireland he has left me no choice but to share my personal experience and these legal documents between us including his request for us to pay up to a million dollars via his lawsuit against us.

After sharing my experience with Kevin’s company here (updated): http://www.timothycastleman.com/warning-stay-away-from-the-offline-assistant-company-kevin-oconnor-updated-9-6-16/ and how I believe his company over ordered over $7,000 in products, he is now suing me for a million dollars in civil court here in Lubbock Texas.

Here is the timeline of events.

After refusing to respond to my emails asking for repayment, I had no choice but to retain a lawyer and send a demand letter requesting repayment:

Demand Letter To The Offline Assistant

Demand Letter to the Offline Assistant by Tim Castleman on Scribd

Not only did he not repay us (even after I offered to settle for $5,000, half the amount my lawyer was requesting) his lawyer sent me a demand letter asking for me to pay $315,000 in damages, to remove all of my post, videos, podcasts and more that shared my experience with The Offline Assistant Company AND wanted me to write an apology (that had to be approved by Kevin prior to publishing) and post it here (and other locations) for an entire year.

Demand Letter Reply From The Offline Assistant Company

Demand Letter Reply From the Offline Assistant Company by Tim Castleman on Scribd

When we refused to do so, he retained another attorney and is currently suing me for up to a million dollars in civil court here in Lubbock Texas

The Offline Assistant Sues Me For A Million Dollars

The Offline Assistant Sues Me for a Million Dollars by Tim Castleman on Scribd

I am only sharing this on my company blog here because Kevin and The Offline Assistant Company keep attempting to have me silenced and my videos blocked in Ireland.

My personal experience with The Offline Assistant company has been as follows:

– Hired them to fulfill our eCom store orders for our dropshipping store.

– During a monthly review of my books, my accountant and I noticed close to $8,000 in double orders by The Offline Assistant company on our behalf.

– When we confronted Kevin O’Connor, the CEO of the company about this he not only refused to accept responsibility, he stopped responding to my emails once I started demanding repayment.

– Left with no other options I retained a lawyer to ask for repayment via our legal demand letter.

– Kevin then hired not one, but two lawyers. The first one wanted me to pay him $315,000, give up my first amendment rights (my opinion) and issue a public apology (that had to be approved personally by Kevin) and his new lawyer now wants me to pay up to $1,000,000 to Kevin and The Offline Assistant company.

This is my experience as President of Castleman Consulting LLC and should only be considered my opinion until proven in a court of law. Do you own research and due diligence prior to making any decision on doing business with The Offline Assistant Company. I just wanted to share my experience with them.

These documents are a matter of public record and an ongoing legal case against me and I am within my rights to publish them here.

Here is the video Kevin and The Offline Assistant Company are blocking from Ireland viewers:

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Any Interest In This?

I have been asked by Clay Collins (Co-Founder & CEO of Leadpages) to take notes for there “Converted” event next month.

IF there is enough interest, I am willing to work out a deal with him to be able to sell you the notes exclusively.

The cost of the notes will be $27.

Knowing this, if you’re AT ALL interested in getting a copy of the notes when they become available please enter your email address below.

If we get a lot of sign ups, I’ll do notes for the event. If we don’t, I’ll pass and wont be able to offer the notes to you.

Sign up here:

For those of you interested, here is the agenda for the event (we would cover every speaker & session for you)

Converted Agenda 2016

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Ep. 52: Two Drink Tim Podcast – The End

Tim Castleman ends the Two Drink Tim Podcast. Listen to his reasons why, what his plans are for the future, and more in the final episode of the Two Drink Tim Podcast …

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Warning: Stay Away From The Offline Assistant Company & Kevin O’Connor – Updated 9.6.16

Kevin appears to be intentionally trying to get all of my content blocked in Ireland instead of waiting for the million dollar lawsuit he brought against us to finish here in the US Court System.

So for anyone who is in Ireland, here is the video unedited (and there is nothing Kevin can do to block it)

All content contained inside this video is a matter of public record and cause #2016-519, 740 here in Lubbock Texas and does not violate any privacy or trademark issues.

All parties involved were in the United States at the time of this dispute and as such this content cannot and should not be removed or restricted (say in Ireland for example) without court paperwork per YouTube Policy.

All court paperwork should originate from the United States as that is where Kevin has sued my company.

All statements made in the video are the opinion of Tim Castleman, Castleman Consulting LLC President and should not be taken as factual without doing your own proper due diligence.

*** Update: Here is a video update of our on going dispute with Kevin O’Connor and The Offline Assistant Company ***

Spoiler Alert: They are suing US for 1 million dollars and trying to get all of our content removed from YouTube.

Here’s the video update on YouTube: https://youtu.be/-ibf9UgJEUw

For those of you in Ireland (where Kevin is trying to block the content) here is the video:

On November 18th, 2015 during a routine review of our books, our accountant noticed a $7,897.68 error caused by Kevin O’Connor’s Offline Assistant Company.

We hired Kevin and his company to fulfill our physical product store orders and it turns out that they had been double ordering and shipping our most popular item to customers at our expense for no understandable reason.

Once the error was discovered, I immediately had the last 100 orders they had placed for us reviewed, and there was an 85% error rate in those orders so we started to dig deeper.

I immediately let Kevin know about this issue personally and told him I would get him a full report by the following Monday (this was Friday).

We pulled our financial records from the store, the supplier, and matched them to our credit card statements for them to get a full accounting of just how bad it was.

When all was said in done, Kevin’s employees had over ordered and shipped products to the tune of a $14,968.45 – almost DOUBLE what the orders should have cost and costing us $7,897.68 in profit.

Armed with this information I sent everything to Kevin and asked him to review everything and if the numbers were correct explain why none of the orders were checked by his project manager (as promised when we signed up) or anyone else on is staff for accuracy, how his employees could see us losing money on ever order and not say anything, and why they hadn’t followed the spreadsheet directions we gave them.

When he finally responded 3 days later, he blamed us for not catching the error and cited a training example order we included in the training materials (of a totally different product than the one they misordered above) as a reason why they had doubled ordered everything.

Except they hadn’t double ordered every item.

His team managed to order the correct quantities of other items we sold in different amounts (1, 2, 4 etc) with no problem.

When confronted with this, he went radio silent and refused to respond to any more of my emails.

It was only after I demanded repayment for the $7,897.68 error that he finally responded, and only to tell me that he considered the matter closed on his part and that he and his employees had done nothing wrong and that he wouldn’t be paying for his employee’s mistake.

So here’s where we stand

– Kevin’s company over ordered and shipped an additional $7,897.68 worth of products to my customers which I now have to pay out of my own pocket

– No one from his company (that we hired to manage this for us) reviewed any of the orders to ensure they were being done correctly despite his assurances they do quality control and project management on all jobs.

– There was an 85% error rate by his staff in ordering products for us

– When presented with facts (credit card statements, Shopify print outs, and AliExpress orders) Kevin still refused to accept any responsibility and to this day has refused to pay me back for his company and employee’s mistakes.

The money part stings, but here’s the worst part.

I first met Kevin when I and several others (Brad Gosse, Ron Douglas, E. Brian Rose, Ben Littlefield, Ben Adkins, Colin Theriot, Mark Helton, Brian Anderson, Ryan McKinney) were his mentor at the Marketers Mansion.

We all spent time with him trying to help him grow his business.

I personally promoted Kevin not only to my list via a webinar, but also through my podcast (free of charge), and told several business associates about him (who ended up signing up with him – right Los).

Just last month I dropped everything when he came into town and showed him around Lubbock and offered to help him even more with his company.

And this is how he repaid me and everyone else who helped him for doing so.

No apology, no acceptance of the facts, and most of all not a single offer to help us or compensate us these errors.

I gotta assume that whole personal responsibility thing Garret White preaches didn’t sink in with Kevin.

Now don’t worry about me. We’ll be seeing Kevin in court and we’ll get every cent (plus some) back from him.

I’m writing this post to warn others and share my personal experience with Kevin O’Connor and his company.

If you choose to use him after seeing that he doesn’t stand behind his employees work, has zero quality control or checks to ensure work is being done correctly, and no matter how much proof you have of their mistakes, he will never admit when his team has made a mistake or compensate you in any fashion for those mistakes – go ahead.

If you want to host a webinar, podcast, or invite him to speak on stage after reading this, that’s your choice and speaks more to your core values than mine.

I just refuse to have people who have helped him in the past have their name associated with him or his company without knowing the facts about what he did to our eCom business and his unwillingness to stand behind his word and his employees mistakes.

I’m just thankful that we have the cash reserves to not only absorb this temporary loss and but also pursue every legal recourse against him.

In closing I’ll share with you one last thought. Sometimes in life things like this happen. People disappoint you, friendships end, and true colors are revealed. While you can’t control when or why that stuff happens, you can control your response to those situations.

I tried to resolve this in private, I gave Kevin every opportunity to make this right. It was only after he refused to do so, and I saw how huge of a disaster this could be for people who don’t have the same resources I do, that I knew I had to go public with this issue.

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Warning: Do Not Use The Offline Assistant Company – Update 8.21.16

Kevin is intentionally trying to get all of my content blocked in Ireland instead of waiting for the million dollar lawsuit he brought against us to finish.

So for anyone who is in Ireland, here is the video unedited (and there is nothing Kevin can do to block it)

All content contained inside this video is a matter of public record and cause #2016-519, 740 here in Lubbock Texas and does not violate any privacy or trademark issues.

All parties involved were in the United States at the time of this dispute and as such this content cannot and should not be removed or restricted (say in Ireland for example) without court paperwork per YouTube Policy.

All court paperwork should originate from the United States as that is where Kevin has sued my company.

All statements made in the video are the opinion of Tim Castleman, Castleman Consulting LLC President and should not be taken as factual without doing your own proper due diligence.

Finally, hug a lawyer, they need it.

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Ep. 51: Two Drink Tim Podcast – Being Sued For A Million Bucks By The Offline Assistant Company

Tim talks about being left for dead in Montreal, and how he is being sued for a million bucks by Kevin O’Connor & The Offline Assistant Company

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Ep. 50: Two Drink Tim Podcast – Fathers Day / AirBnB Nightmare

Tim talks about trying not to get murdered at his first AirBnB, Father’s Day, and other forgotten holidays for men.

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Ep. 49: Two Drink Tim Podcast – Ryan Levesque Ask Intensive

Tim talks about his recent trip to Austin for Ryan Levesque’s Ask Intensive, hotel wake up calls, and name drops a bunch of cool people.

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Ep. 47 – Two Drink Tim Podcast – Schools Out For Summer!

Tim talks about the summer and his plan to Neflix and Chill himself over the next three months.

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Ep. 45 – Two Drink Tim Returns – For Real This Time, No Seriously, Like For Real Real

Two Drink Tim returns and he has missed you.

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